Generic
Every MOMO Kanzashi’s item is handmade and, despite some models are made in more samples, each piece will have its own uniqueness and little diversities.
Due to monitor different colour and light settings, it may happen that the purchased product, once received, has a slightly variations compared to pictures. Sizes are always reported in centimetres.
Ready-made pieces in the shop cannot be modified unless otherwise specified.
Customized pieces are created based on drawings and designs suggested to the customer. Once the model and colours are decided, only small elements can be changed during construction: every request will be considered and approved at my total discretion.
Production timings are based on the complexity of the piece and they will be communicated during the design phase.
Prices
Prices are shown in euro – € and include the packaging.
Shipping costs are not included.
For EU shippings, customs are not expected.
For outside EU shippings, possible duties and costs for customs clearance are charged to the customer.
Payments
Payments must be done in euro – €
Methods of payment accepted are PayPal and Credit Card.
If there are problems with the payment method, for example in case of insufficient credit, and the payment fails, I am not responsible for delays of the making and the delivering of the order.
Shippings
Shipping costs are charged to the customer.
The customer is required to give all needed data to guarantee an efficient delivery. I am not responsible for transit or delivering problems and, in case of missing recipient and return of the package to me, new shipping costs are charged to the customer.
Shippings are done through couriers for internal expeditions, and through national Post services with registered mail for international mail. Both services are tracked and monitorable. Faster services with international couriers are available on request.
Returns and Refunds
To exercise your right of withdrawal, you must notify me through my email [email protected]
and ship the item back, in perfect conditions and in its original packaging, within 14 days from the receiving.
The right of withdrawal cannot be applied to customized and bespoke orders.
Returns shipping costs are charged to the customer, who must make sure to return the item intact.
Once I will receive the return and verify its conditions, I will proceed with the refund. The refund will be made with the same payment method used for the purchase. Due to the latest rules of Paypal platform, the refund will correspond only to the net amount, without Paypal rates and possible exchange rate.
Piccolo Veronica company informs the user of the consumer qualification referred to in art. 3, paragraph 1, lett. (a) of the Consumer Code, which established a European platform for online resolution of consumer disputes (Cd. ODR platform). The ODR platform can be consulted at the following address https://ec.europa.eu/consumers/odr; through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to each of them and initiate an on-line dispute resolution procedure in which he is involved.